Submit ›
or
  • Customers like
    • Not much lots of problems with service 4
  • Customers don't like
    • Billing and cancellation practices 12
    • Product hardward and service 4
    • Reps need better training on respect and manners 4
Advanced
search
loading...
More Less

This company does not make their contract cancellation clear. If you miss it on their website you're in for a surprise if you need to cancel before the obligatory 36 month which again you have to get from the website. They promised to subtract two months to ease the pain of paying for the unused portion of the contract only to renege on that promise at the end. Be careful of their electronic signature which I don't even remember agreeing to. In handling the cancellation their customer service people while not necessarily rude were unrelenting... Read more

Was this review helpful? 0 0

We signed up and installed the system. And its really bad. Signal problems. Cheap sensors and installation mechanism. And the worst - they claim to lock you in for 3 years service fee. No buyout, no penalty to get out - nothing. They want to soak you anyway they can. They do not care about customer service. Bad, bad, bad, bad, bad, bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad, bad,bad, bad, bad,... Read more

Was this review helpful? 0 0

When i signed up with this company, I know I was told that I was free to cancel my agreement, (providing a 30 day notice,and returning the equipment). I asked the question several times. I recently lost my job and went to cancel the contract, and they said that I cannot cancel. I was in a 3 year agreement!! The representative played my recording, I believe that my questions about cancellation were "omitted". The only reason I went with this company is because I had the flexibility to cancel. For those not wanting to be stuck in a contract,... Read more

Was this review helpful? 0 0

The worst service ever and impossible to cancel. If you hit the option for new sales, you get through in one minute. However, for customer service you wait 30-60 minutes. Read more

Was this review helpful? 0 0

Protect America would not email me a complete quote. I spoke to 2 different reps and both would not email me a list with pricing of what they would offer me. After those two calls, I kept receiving calls from them DAILY. I finally called and spoke to RICH whom I politely asked to be removed off the list. Well, became this a**hole after I told him I signed with Frontpoint for their transparency. RICH began to shoot snide remarks my way and I cussed him out. Protect America, get better training for your spiteful reps! Read more

Was this review helpful? 1 0

I agreed to service and 1 hour later found that it was not compatible with my home and I called my sales rep, he assured me that it was ok and nothing was shipped or charged. 2 days lateri got box from Protect America. I have not opened the box. I called Protect America to find out how I am supposed to get the box back. The said I could send it FedX, UPS, or US mail and I would have to pay for that and they would be charging me an $80 restocking fee. I think they are making a lot of money and angry people who quickly cancel. Read more

Was this review helpful? 0 0

From the beginning we have had issues with the equipment. The sensors quit working and have to be constantly adjusted. Plus, I had no idea this was a 36 month contract. I found this out when attempting to cancel my contract, only to learn I could not get out of the contract before the 36 month period. PLUS, BEWARE, if you don't want to be "automatically renewed" you have to give 60 days notice. I will never use them again. Read more

Was this review helpful? 0 0

Cancel my service.Carl Carter 7193 ga. Hwy 15 S. Wrightsville Ga.31096 Acc#0414804 Add comment

I was told that it would be a pre-pay (OK then cancel) I was told to call back in a couple of months to finish the process. I want a new security system now not to wait a couple of months to finish this process.... Read more

Was this review helpful? 0 0

I signed up with Protect America back in July of 2014. Since then I had to move out of the home that I was renting and had to move into an apartment with my daughter and her husband who already have an alarm system so we cannot use this one that I have. I called customer service so that I could cancel my account with them and pay off the balance of the account. I was told that I could not do this and that I would have to continue paying my balance and then when my contract was up in July of 2017 I would have to call then to cancel otherwise... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Protect America.
Filing a new complaint about
×