1.4
  • Product hardward and service1 votes
  • Billing and cancellation practices1 votes
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  • Jan 23
  • Home Security
  • Norris, Tennessee
  • Service Cancellation
  • 22
  • REVIEW RATING 4/5

I did business with this company since 2010. I was broken into 5 separate times and not once was the response time quick enough to stop the burglary. I closed the business and called to cancel the service. you have to send a letter to cancel. Can't do it over the internet or by phone. The rep was hesitant to cancel and suggested i place the system in hibernation in case i wanted to use the... Read more

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  • Jan 17
  • Home Security
  • Long Beach, California
  • Alarm Service
  • 35
  • REVIEW RATING 4/5

I phoned PA on 1/16/15 wanting to cancel my alarm services. I was told my policy had reached its termination date as of 11/2014. The rep transferred me to the cancellation dept. I was informed to go on-line to cancel@ProtectAmerica.com enter my acct#0207026. Therefore by during this my acct. would be terminated on 1/28/15. The current sites listed seemingly will only allow you to set up... Read more

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  • Jan 16
  • Home Security
  • Brooklyn, New York
  • Alarm System
  • 17
  • REVIEW RATING 3/5

They simply have cheap equipment. I had multiple false alarms, all of which had to be treated as real alarms and i'd have to come rushing home from where I was. Their remotes kept failing, keypads, etc. Finally, I just stopped having them replaced and just shoved them in a drawer. But of course you can't cancel because you signed a contract. I'm even MOVING now. I no longer have a home to put it... Read more

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  • Jan 06
  • Home Security
  • Lakeland, Florida
  • Home Alarm
  • 47
  • REVIEW RATING 4/5

My house alarm was on for about 5 minutes (my mistake). I called Protect America to inquire why no one called me to confirm the alarm. They asked me to test the system again while on the phone. After several failures ,the manager on duty, explained me that the "alarm system only works sometimes" because I should have an analog phone line instead of digital. (what????) I was very upset, I... Read more

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Thing quit working. Called no answer. Stopped paying. CANCEL this thing. ID 0079559 Dorothy Dickert. I now consider my contract dissolved Add comment

  • Nov 23, 2014
  • Home Security
  • Knoxville, Tennessee
  • Home Security System
  • 149
  • REVIEW RATING 4/5

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the only reason i knew my home was broken into was my mother went over to check on a few things while i was gone. Protect America had no idea my home was broken into then called me a liar on the phone until the police officer talked with protect America. This company is down right a... Read more

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  • Oct 17, 2014
  • Home Security
  • Faulty Alarm System
  • 129
  • REVIEW RATING 4/5

They sell you a service that you can't cancel while not in use. You are unable to sell back the equipment after use so that they resell it as refurbished. Different departments had different pass codes for me causing issues with verification when I set off a false alarm because communication is not handled properly within the company. They stated I had a zero balance when I was able to... Read more

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  • Oct 14, 2014
  • Home Security
  • Leeds, Alabama
  • Faulty Alarm System
  • 167
  • REVIEW RATING 5/5

We had Protect America for 4 years. This month our home was broken into, the alarm never went off and we were never notified. I called the monitoring center to find out the problem, they said they haven't received a signal from my house since July, and this is October. I asked them why wasn't I notified, he said I should have been. I finally called customer service to explain my issue, the... Read more

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This is the worst Company I have ever dealt with. Horrible service. Junk equipment. Liars, cheats, thieves. Beware. Add comment

  • Sep 19, 2014
  • Home Security
  • Bluefield, Virginia
  • Cancelled Account Charges
  • 208
  • REVIEW RATING 5/5

This account was to be cancelled over a year ago. But they still take payment from my checking account they continue to beat around the bush. It's like their is no way to cancel account. I am owed back pay for over a year. I need a confirmation number and can't get one. My bank has checked into this company and confirmed that they are a scam. They are not even rated at all by BBB, because they... Read more

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