Protect America Complaints and Reviews

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Protect America
Main address: 3800 Quick Hill Rd 78728 Austin TX
1-800-951-5111, ,
  • 82+1 mobile complaints
  • $19.6K claimed losses
  • $237 average
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  • Jul 17
  • Home Security
  • Tequesta, Florida
  • Payment Arrangement
  • 6

I moved shortly after purchasing this home monitoring service product. At the time of sign up, I was told my monthly fee would be in the $20 range. before moving, I ordered a camera which I never used and never set up ~ but they started charging $47. Then, the amount came down to $37 at some point, but then they add monthly tax and the bill is $40 plus. I told them I wanted out of the contract... Read more

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  • Jul 01
  • Home Security
  • Austin, Texas
  • Security System
  • 12

I purchased a security system in April on this year. I called to cancel my service within the 14day allotted time to send it back. Prior to me sending it back I had been on the phone daily with different representative asking me to give them a chance to correct my issue. I repeatly told them that I was on a deadline to return the equipment. They assured me they would extend the time beyond my 14d... Read more

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The sales rep lied about upgrading our existing security system. The sales rep never gave us a contract agreement. I or protect America was not able to reach him. We found out he stole our gps tracking device when we called after a few days of starting service. I was charged for overnight shipping and a month of service after I cancelled. I am still waiting for my refund. I call everyday...

  • Jun 06
  • Home Security
  • Monitoring Service
  • 24

I was never happy with their service. Alarm went off several times and never received a call to verify if I was okay. I told Protect America a year ago that when my contract was finished our relationship was finished and I would no longer require their service. Now they claim I have to send them it in writing by fax and there is no fax# anywhere that I can find. I called to get one and once I... Read more

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  • Jun 03
  • Home Security
  • Phoenix, Arizona
  • Security Alarm System
  • 36

I AM DISABLED AND ALONE AT NIGHT. I DECIDED TO GET AN ALARM SYSTEM FOR PROTECTION. I'VE HAD THE ALARM SERVICE FOR ONLY ABOUT 1 YEAR. WITHIN THE PAST YEAR, I'VE HAD TO CONTACT THE COMPANY 4 TIMES FOR DIFFERENT REASONS. EACH TIME I'VE BEEN TOLD THAT THEY AREN'T RECEIVING MY ALARM SIGNAL. THEY DON'T HAVE AN EXPLANATION FOR THIS. THEY USUALLY SEND ME A NEW SENSOR OR A NEW ANTENNA, WHICH TAKES 3-5... Read more

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  • Mar 19
  • Home Security
  • Kannapolis, North Carolina
  • Multiple False Alarms
  • 50

I had to unfortunate experience to choose you as my alarm company to protect my house. Out of the 2.5 years of service, I have had 3 false alarms in early morning hours when I have been out of town, leaving my wife and my young child home alone to deal with these scary incidences by themselves, all for your faulty equipment. Cops came out every time to ensure they were safe. Now they no longer... Read more

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  • Dec 20, 2013
  • Home Security
  • Clarksburg, Maryland
  • Home Security System
  • 52

This company has been disaster from day one. I ordered a home security system and unfortunately I never received the product. FedEx stated that it was delivered with no accountability or signature; however after an investigation was launched the package was deemed lost. This company continues to charge me for a product that was never received and threatened me that if I don’t pay they will send... Read more

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  • Nov 10, 2013
  • Home Security
  • Palisade, Minnesota
  • Security System
  • 61

We have 2 systems from Protect America one for our home and one for our cabin. We have repeated failures at our cabin and sometimes we can't set it at all. We were told most problems were corrected in 5 minutes every problem has been more then 30 minutes. Our last call just ended at 58 minutes and 49 seconds with no resolution other then equipment failure and they will send a new panel. Which... Read more

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  • Oct 22, 2013
  • Home Security
  • Home Security System
  • 2
  • 100

The equipment has failed repeatedly (including one case in which the police were dispatched to my apartment, because NYPD really have time for that). I tried to cancel my account and was told I signed a 3 year contract, so I asked them to mail me the contract. When I received it, I saw that my signature is no where on the contract. They said that my filling out the order online I signed the... Read more

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  • Aug 13, 2013
  • Home Security
  • Oklahoma City, Oklahoma
  • Alarm Security Service
  • 83

On 5 June 2013 I sent back to Protect America all the stuff they sent me. On 3 July 2013 they deducted 29.99 from my account and on 5 August 2013 they deducted another 29.99 from my account. On 5 July I talked to someone it Protect America and they stated that I would get a refund. If I cannot get satisfaction I will turn it over to my lawyer. blab blab blab blab blab blab blab blab blab ... Read more

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