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Thing quit working. Called no answer. Stopped paying. CANCEL this thing. ID 0079559 Dorothy Dickert. I now consider my contract dissolved Add comment

  • Nov 23
  • Home Security
  • Knoxville, Tennessee
  • Home Security System
  • 75
  • REVIEW RATING 4/5

I have had their system since May,2014, My home was broken into while using their service I was on vacation and the only reason i knew my home was broken into was my mother went over to check on a few things while i was gone. Protect America had no idea my home was broken into then called me a liar on the phone until the police officer talked with protect America. This company is down right a... Read more

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  • Oct 17
  • Home Security
  • Faulty Alarm System
  • 107
  • REVIEW RATING 4/5

They sell you a service that you can't cancel while not in use. You are unable to sell back the equipment after use so that they resell it as refurbished. Different departments had different pass codes for me causing issues with verification when I set off a false alarm because communication is not handled properly within the company. They stated I had a zero balance when I was able to... Read more

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  • Oct 14
  • Home Security
  • Leeds, Alabama
  • Faulty Alarm System
  • 129
  • REVIEW RATING 4/5

We had Protect America for 4 years. This month our home was broken into, the alarm never went off and we were never notified. I called the monitoring center to find out the problem, they said they haven't received a signal from my house since July, and this is October. I asked them why wasn't I notified, he said I should have been. I finally called customer service to explain my issue, the... Read more

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This is the worst Company I have ever dealt with. Horrible service. Junk equipment. Liars, cheats, thieves. Beware. Add comment

  • Sep 19
  • Home Security
  • Bluefield, Virginia
  • Cancelled Account Charges
  • 159
  • REVIEW RATING 5/5

This account was to be cancelled over a year ago. But they still take payment from my checking account they continue to beat around the bush. It's like their is no way to cancel account. I am owed back pay for over a year. I need a confirmation number and can't get one. My bank has checked into this company and confirmed that they are a scam. They are not even rated at all by BBB, because they... Read more

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  • Aug 22
  • Home Security
  • Torrance, California
  • Faulty Sensors
  • 174
  • REVIEW RATING 5/5

So extremely disappointed with this security company. If I wasn't locked in for 3 yrs, I would ditch them in a heartbeat. I thought they had the best deal with not having to buy the equipment up front. But after finding a lot of their sensors malfunctioning and faulty...the deal was more trouble for us than going with ADT. In the third month of having their system, one of the door sensors was... Read more

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  • Aug 22
  • Home Security
  • San Jose, California
  • Faulty Equipment
  • 66
  • REVIEW RATING 5/5

So extremely disappointed with this security company. If I wasn't locked in for 3 yrs, I would ditch them in a heartbeat. I thought they had the best deal with not having to buy the equipment up front. But after finding a lot of their sensors malfunctioning and faulty...the deal was more trouble for us than going with ADT. In the third month of having their system, one of the door sensors was... Read more

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  • Aug 21
  • Home Security
  • Garland, Texas
  • Faulty Equipment
  • 66
  • REVIEW RATING 4/5

I have had PAI For almost 3 Years Now Come December 2014 and I am always having issues with my equiptment. I am 1300 miles away from the property and wanted peace of mind with an alarm. Each time I call them I have to be standing in front of the key pads fir them to help me out but I tell them where I am at and all I get us, "Sorry but we can't help you unless you are at the property." Come on... Read more

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Protect america does nothing but tell lies. They are kind and upfront until u sign their contract then you are at their mercy. They do not care about their customers. They will try to sell you items that you dont need. They don't explain their return policy, warranty,etc... i wouldn't recommend these scam artists. They just want your money. They don't care if your house is protected Add comment

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