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2.6

This company does not make their contract cancellation clear. If you miss it on their website you're in for a surprise if you need to cancel before the obligatory 36 month which again you have to get from the website.

They promised to subtract two months to ease the pain of paying for the unused portion of the contract only to renege on that promise at the end.

Be careful of their electronic signature which I don't even remember agreeing to. In handling the cancellation their customer service people while not necessarily rude were unrelenting in assigning responsibility for the issue to me which in part is true but really pissed me off.

Reason of review: Poor customer service.

Protect America Cons: Reps need better training on respect and manners, Billing and cancellation practices.

Location: Bethlehem, Pennsylvania

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