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I called in October 2016 to cancel my service. But they told me I can't cancel because I need to finish my 3 year contract which will end in March 2017. So we were charged & paid them til our contract ends. So happened that my husband had to change his debit card...
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1.5
I didn't like
  • Too much wasted time trying to cancel
  • Billing and cancellation practices
  • Cancellation was not what i was told
#1078349
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Aug 2016 my house flooded. It is no longer livable as it is stripped to the brick. We are both retired and on a fixed income. When we approached the co. to cancel service bc there are no walls much less a security system and we are living in another state with a...
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#1076888
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I must apologize for waiting so long to write a complaint. I know that by now, many people have had problems with PA. We canceled our land line in Jan. So, I contacted PA, to cancel my security monitoring. After all, no landline, no way to contact Police or Fire. Well,...
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1.5
I liked
  • System was quite easy to use
#1076257
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Protect America - Horrible customer service

Protect America
#1064358
1.0
Very poor customer service. Have had nothing but trouble with the adhesives they provide. When brought up to their team, they tell you to go buy silicone glue from Walmart. PAI also makes major changes before notifying their customers. I received an email that they had switched monitoring companies and that no action was need from me. In my opinion that is not the way to do business.
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Short Review on April 08, 2017

Protect America
#1031796
1.0
Service is trash and has a three year contract, service drops
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Security System Review

Protect America
#1027752
1.0
We never had our service fully installed but continued to get billed. My family and I received harassing calls in the middle of the night. Little kids they hired to call and prank call of demanded money. I need a lawyer to fix these guys. It is wrong.
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Protect America Cancellation Policy Review

Protect America
#990589
Have tried cancelling my protect america acct. Told it needs emailed or mailed in. Email comes back undelivered and the mail of course they say never made it there. They keep charging me every month. Everytime i call I get the run around. Going to the BBB and would not suggest to anyone!
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We had a contract and we paid it all off at the end of the contract we told them we were not going to renew. They said nothing now 2 Months later we get a call and they tell us we never cancelled and we owe them 135.00 . Now they said we have to cancel online. But in...
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1.0
I liked
  • Stay away
  • Worse company
I didn't like
  • Cancellation procedure not clearly informed and lousy service
  • Cancellation process
  • Cancellation was not what i was told
#1066327
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I've been a Protect America (PA) customer for 3 years. However, I finally bought my first home in December and moved into it. My contract with (PA) was actually up in January. So I called in at the end of that month and was told that I had 1 more month left on the...
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1.7
I liked
  • Easy installation good customer service at first
I didn't like
  • Customer service rep was rude
  • Cancellation process
#1036540
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Alarm companies are similar, so here is why NOT Protect America: After a 3-year service contract I decided to discontinue. I was forwarded to 2 different people until I spoke to someone able to cancel service. She would not take no for an answer, and informally left me...
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1.7
I liked
  • Unit worked okay
I didn't like
  • Customer service agents
  • Worst customer service and cancellation policy
  • Make you wait for support service
#1033813
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After 18 months of service our alarm went off. It was going off for 33 minutes. No phone call, no text message, no patrol car, and no police. Despite all my complaints to the idiots at protect america and my notice of cancellation; they're still sending me bills with...
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1.3
I didn't like
  • Ignorance and stupidity of the office staff
#1007554
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I canceled your service several months ago and you are still billing me every month. The billing is on auto pay and must be canceled by you. Thank you, Mrs. Richard Cooling at 452 Vista Trucha, Newport Beach, CA. If you don't handle this quickly, I will contact the...
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1.0
I didn't like
  • Too much wasted time trying to cancel
  • Unable to cancel
#1001792
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Reading so many other reviews with experiences like mine seems crazy though totally validating for me having gone through myself recently much of what folks are talking about. I don't know how Protect America can get away with this! I wish somebody would sue them...
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2.1
I liked
  • Unit worked okay
I didn't like
  • Too much wasted time trying to cancel
  • Sneaky practices
  • Cancelation process or customer service
#997206
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I have been trying to contact them for 2 months telling them my equipment wasn't working. Since my contract was up I just wanted to cancel the system. First it is impossible to get a hold of anyone. After a month of trying to talk to a real person with no luck I...
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2.7
I liked
  • Easy installation good customer service at first
I didn't like
  • Too much wasted time trying to cancel
  • Cancellation process
  • No one answers phone or you get redirected
#995557
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