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1.5 Based on 34 reviews
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  • Customers like
    • Unit worked okay 2
    • Not much lots of problems with service 2
    • Stay away 1
  • Customers don't like
    • Billing and cancellation practices 9
    • Product hardward and service 4
    • Customer service 3
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I had protect America for 4 yrs. I called when one of the sensors was no longer working. They sent me a new sensor, at that time I asked if I qualified for and up grades and was told no. I decided to go to a differed company. When I tried to cancel I could not find a phone number so I went on line and started a chat with them. During the chat I was told that I would receive a email to confirm the cancelation. this was July 29, on July 30 I... Read more

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I have had Protect America for about 10+ years, now, and simply never used it. Rarely armed the system. Tried to cancel, and was never told it hadn't been canceled. Today, I got a call from a guy while I was in the middle of shaving. He wanted me to get pen and paper to take down an email address to send a cancellation request in. I asked him to send me an email with the address in it. He refused. I got unpleasant at that point, and told... Read more

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The worst alarm company EVER! Home was broken into. It took them in excess of 40 minutes to notify the police or myself. Won't let me cancel contract even for a fee. Don't get scammed.

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These people are a nightmare when trying to cancel or cease monitoring. I canceled in April and here it is August, and I'm still getting billed for services that I shouldn't have had. They keep saying that the air was on my part and I have spoken to five people thus far, and I finally told them they were not getting paid, and that I was going to ignore every bill they sent me. They threatened to send it to collections, and I told them the law... Read more

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These folks are making it impossible to cancel an account -- must be in writing with a 30 day delay. Can't get through to their customer service to even get the address and department number to write too! Stay Away from these folks! I have had four calls into them to answer a very simple question and keep getting put into their long call lines; can't talk to a supervisor when requested; can't get the information I need; too many can't rather... Read more

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I had a 3 year contract with Protect America. The 1st year was OK, the 2nd year I began having problems with my equipment, the main unit failed many times. Then my landlord, sold the house. When I called to cancel the contact, they told me that in order to do that, I had to sell the contract to another person or pay $620.00. I understand that not Protect America's problem that my landlord sold the house. I paid all the monthly installment up to... Read more

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Customer service sucks, equipment not good at all. Hint: disconnect your panel power and battery on a armed system within a minute, they won't even call you or notice it at all. This could mean life and death for you. Are you really protected? ??. Bulls****. I had a situation at my house , luckily I had a backup siren. Protect america didn't even got a signal they claim. They said i live in a bad reception area. So why am i paying for... Read more

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It may be in the original agreement you sign but after that really who has that readily available to review so you got to their website and this is what you get.At Protect America, the standard procedure to cancel your home security contract is to call this number: 800-951-5111, option 4. Our customer CARE representatives will do everything they can to access your situation and resolve any outstanding concerns. We may ask you what has changed... Read more

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Can't get my service cancelled! They lied to me! Get disconnected by phone and several cancellation emails not answered by them. Was disconnected twice saying timed out while waiting for customer service to address my problem on their online site! Meanwhile they are taking payments out of my checking!!!

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we have a system for 28 months and had several issues with it , i have paid it anyway for 28 months , now we sold home and are in a rent house for a short period , i called to cancel as i was told verbally i could when i bought unit and it would cost 100 dollars , now i was very rudely told that i could not cancel and tough luck. i was thinking about using it when we relocated but now due to there customer service telling me tuff luck i would... Read more

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