filters
state:
Show
city:
Show
product:
Show
When I relocated to a rental property in April 2016, I decided to get an alarm since rental property did not have one. I wasn't sure how long I would rent, but the self install system sounded pretty simple. Well fast forward, life happens and I needed to move 18months...
Read more
1.7
I liked
  • Self install
I didn't like
  • Cancellation policy
  • Call customer service every 30days to maually test each zone
#1130094
Reply to reviews
they do not let you cancel! Do not sign up. They are liers! Protect America is a nightmare! They make it extremely high to cancel even after contract is over. Be aware! Do not sign up with this company! they do not let you cancel! Do not sign up. They are liers!...
Read more
1.0
I liked
  • Stay away
I didn't like
  • Cancellation policy
#1128266
Reply to reviews
They are trying to enforce a policy that I did not sign. Their system has too many ways that it can be beaten by a person with a little knowledge. To my knowledge they offer no in home service. I have tried numerous times to cancel the policy. I was told that it ended...
Read more
2.4
I liked
  • Cheap system
I didn't like
  • Fauldant signing of policy
#1121353
Reply to reviews

Protect America - No customer support after 8.00pm

Protect America
#1109049
2.2
Details
I have security monitoring with protect America. I tried to contact customer support after 8 pm. Today(10/1/17).recorded message said customer support is closed. I have an issue with my security system and i am trying to get it resolved. This is a serious safety issue as far as i am concerned.
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Protect America - Horrible customer service

Protect America
#1064358
1.0
Details
Very poor customer service. Have had nothing but trouble with the adhesives they provide. When brought up to their team, they tell you to go buy silicone glue from Walmart. PAI also makes major changes before notifying their customers. I received an email that they had switched monitoring companies and that no action was need from me. In my opinion that is not the way to do business.
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money

Short Review on April 08, 2017

Protect America
#1031796
1.0
Details
Service is trash and has a three year contract, service drops
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Security System Review

Protect America
#1027752
1.0
Details
We never had our service fully installed but continued to get billed. My family and I received harassing calls in the middle of the night. Little kids they hired to call and prank call of demanded money. I need a lawyer to fix these guys. It is wrong.
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Thought this nightmare was over a year ago, my exwife told me they've been taking the fees put of a savings account for over a year. I contacted them they told me the services were never canceled. Also the account is in the rears and has neen turned over to...
Read more
#1114328
Reply to reviews
Vickie Kahill account number 339355 please cancel my service please cancel my service I have been trying for two years that cancel your *** service it was so bad I had to take out a Nother security system which is a whole lot better haven't had a bit of trouble out of...
Read more
1.0
#1100713
Reply to reviews
Seriously bad bad company - equipment very poor and will not work in many homes. They start clock upon shipping and won't let you out of contract no matter how many times they send you more bad equipment. Why not send "the good stuff" first time around? Because that...
Read more
#1092176
Reply to reviews
Protect America took over my old wired system from ADT, which worked out for about 6 years. I mean I guess it worked out. I never had a break in. I did, however, have a number of instances where the alarm went off because I set it off by accident, howled for more than...
Read more
1.3
#1088759
Reply to reviews
Had the service for 24 days & sending back the whole system. In emergency event they didnt called or responded. And, the response when I called to check was terrifying. They have protocol that if the alarm goes off within some time they dont call to check on the...
Read more
1.0
#1084986
Reply to reviews
I called in October 2016 to cancel my service. But they told me I can't cancel because I need to finish my 3 year contract which will end in March 2017. So we were charged & paid them til our contract ends. So happened that my husband had to change his debit card...
Read more
1.5
I didn't like
  • Cancellation was not what i was told
  • Too much wasted time trying to cancel
  • Billing and cancellation practices
#1078349
Reply to reviews

Contact Protect America

Mailing Address:
Protect America
3800 Quick Hill Rd
Austin, TX 78728
Phone:
(800) 951-5111
More

Protect America Products and Services

Aug 2016 my house flooded. It is no longer livable as it is stripped to the brick. We are both retired and on a fixed income. When we approached the co. to cancel service bc there are no walls much less a security system and we are living in another state with a...
Read more
#1076888
Reply to reviews