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I canceled your service several months ago and you are still billing me every month. The billing is on auto pay and must be canceled by you. Thank you, Mrs. Richard Cooling at 452 Vista Trucha, Newport Beach, CA. If you don't handle this quickly, I will contact the...
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1.0
I didn't like
  • Too much wasted time trying to cancel
  • Unable to cancel
#1001792
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Reading so many other reviews with experiences like mine seems crazy though totally validating for me having gone through myself recently much of what folks are talking about. I don't know how Protect America can get away with this! I wish somebody would sue them...
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2.1
I liked
  • Unit worked okay
I didn't like
  • Sneaky practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel
#997206
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I have been trying to contact them for 2 months telling them my equipment wasn't working. Since my contract was up I just wanted to cancel the system. First it is impossible to get a hold of anyone. After a month of trying to talk to a real person with no luck I...
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2.7
I liked
  • Easy installation good customer service at first
I didn't like
  • No one answers phone or you get redirected
  • Too much wasted time trying to cancel
  • Cancellation process
#995557
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Protect America Cancellation Policy Review

Have tried cancelling my protect america acct. Told it needs emailed or mailed in. Email comes back undelivered and the mail of course they say never made it there. They keep charging me every month. Everytime i call I get the run around. Going to the BBB and would not suggest to anyone!
#990589
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Dear Sir, I had ordered a new sensor to be programmed into my panel box, and one of your agents helped me with that and when it came to testing my sensors out, he became agitated with me and hung up the phone on me. As a result, he left my system on TEST MODE. I had to...
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4.0
I liked
  • Equipment
I didn't like
  • Customer service agents
#990186
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System worked off cell service. Then it no longer had the strength to work all the time. So you must connect the unit to internet directly. My internet connection is upstairs so I got a key pad that stays downstairs. Every time you have to set this stuff up yourself....
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#986383
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I tried to cancel.. but they kept moving the cancellation date.. first it's 30 days ,but not in the middle of the month ..so its 45 days, but that date was touching a first of the month[ not my billing date-but so -what its arbitrary] so bill again. the billing dates...
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1.3
I liked
  • Worse company
I didn't like
  • Cancellation was not what i was told
  • Cancellation procedure not clearly informed and lousy service
  • Cancellation process
#985281
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I start it My contract with protect America 4 years ago, since I sign up with them, my alarm had never work. call several times trying to get support and never got it. they were trying to charge me to send a technician to look and try to help me install this correctly....
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1.0
I liked
  • Worse company
I didn't like
  • I paid for 28 months and they refused to let me cancell
#985089
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Ive been with Protect America for over a year on a three year contract. No issue with the product or service. After a few months due to illness I have lost my job and income. I had managed to stay current until the last few months. I have tried to work with them but...
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h.kitchener
h.kitchener

Don't continue to pay them, of course and just take the credit hit when it goes to collection. Ignore all billings from both the company and any collection agency. Hang up on ...

2.3
I liked
  • Unit worked okay
I didn't like
  • Unable to cancel
#984365
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Protect America Customer Care Review

Horrible! I've been calling for days and each time I get transferred then hung up on. I'm so frustrated. All I want to do is cancel my account!
1.0
Details
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Website
#984325
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