State: Illinois City: Chicago Clear all filters (4 of 210 reviews match)
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I ordered my system back in February with a camera, I was told that I could down grade from the camera if I choose. I called a couple of days ago and was told no, even though they listened to the recording and heard the sales guy say I could. They basically told me...
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1.3
I didn't like
  • Reps need better training on respect and manners
  • Customer service rep was rude
  • Cancellation policy sucks
#932129
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Protect America Customer Care Review

Can't get my service cancelled! They lied to me! Get disconnected by phone and several cancellation emails not answered by them. Was disconnected twice saying timed out while waiting for customer service to address my problem on their online site! Meanwhile they are taking payments out of my checking!!!
2.5
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I liked
  • Unit worked okay
I didn't like
  • Cancellation was not what i was told
  • Online or telephone
#879638
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My 5 linx rep sold me a PA system around 6 years ago. I have had several issues with this company which resulted in me switching to a hard wired system yesterday. I live in a big house which by PA own technicians admission caused my service problems which they were...
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3.0
#653992
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I researched all of the major national alarm companies. I went with Protect America because they don't charge you for the equipment, they have lifetime equipment warranty, and they offer competitive monthly monitoring rates. I have had zero (0) issues with the...
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Calibrator
Calibrator

It\'s now 09/06/2012 and I am still very pleased with the alarm system and monitoring service! Protect America called me after 30 days just to see how things were going and i...

Anonymous
Calibrator

The reason I gave a praise review was because my purchase process, installation, and support from Protect America was great! I do not work for them, I am a customer. I just ...

#336465
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Contact Protect America

Mailing Address:
Protect America
3800 Quick Hill Rd Building 1-100
Austin, Texas 78728
United States
Phone:
(800) 951-5111
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