When I signed up I had to sign a 3-year contract (there is no other option), but I was told that at any time I could cancel services as long as I paid the cancellation fee (I believe they said it was $100). Now they will not let me cancel AT ALL. I wish I had read everyone's complaints before I bought something from this company.
Another issue is with the equipment itself - it doesn't set properly so when I come into my home sometimes it sets off the alarm right away instead of giving me 30 seconds to disarm it.
Monetary Loss: $37.