Product: Protect America Customer Care Clear all filters (0 of 46 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Protect America - I do not like being lied to.

After being lied to and speaking with another associate and being offered 100$ to make the situation “Right”. I knew doing business with a company like this for three years is not something I wish to do.
Product
Protect America Customer Care
#1249136
Reply to reviews
THEY SHOULD CHANGE THE DICTIONARY in my opinion Of TRUE EVIL = PROTECT AMERICA . Really really really dissatisfied. Sold my house still owe them until the 36 months are up . I really don’t know how anyone who works there could hold thier head up high for what I...
Read more
Product
Protect America Customer Care
#1227858
Reply to reviews
Show

Protect America - Horrible

Was told i can cancel anytime and i go to cancel and im put on hold for almost an hour then im told its impossible to cancel till 2020. Im locked at my low price and cant cancel tbe agreement. Its bull.... They need to do this because if they didnt they wouldnt have clients.
Product
Protect America Customer Care
#1156204
Reply to reviews
Show

Protect America - No customer support after 8.00pm

I have security monitoring with protect America. I tried to contact customer support after 8 pm. Today(10/1/17).recorded message said customer support is closed. I have an issue with my security system and i am trying to get it resolved. This is a serious safety issue as far as i am concerned.
2.2
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Protect America Customer Care
#1109049
Reply to reviews
Show

Protect America - Horrible customer service

Very poor customer service. Have had nothing but trouble with the adhesives they provide. When brought up to their team, they tell you to go buy silicone glue from Walmart. PAI also makes major changes before notifying their customers. I received an email that they had switched monitoring companies and that no action was need from me. In my opinion that is not the way to do business.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Product
Protect America Customer Care
#1064358
Reply to reviews

Alarm companies are similar, so here is why NOT Protect America: After a 3-year service contract I decided to discontinue.I was forwarded to 2 different people until I spoke to someone able to cancel service. She would not take no for an answer, and informally left me...
Read more
1.7
Product
Protect America Customer Care
I liked
  • Unit worked okay
I didn't like
  • Unable to cancel
  • Make you wait for support service
  • Online or telephone
#1033813
Reply to reviews

I don't know how Protect America can get away with this! I wish somebody would sue them specifically for not disclosing upfront how much TIME they will steal from you placing you on hold literally for hours when you express your desire to cancel. The sales people SAY...
Read more
2.1
Product
Protect America Customer Care
I liked
  • Unit worked okay
I didn't like
  • Sneaky practices
  • Cancelation process or customer service
  • Too much wasted time trying to cancel
#997206
Reply to reviews
I have been trying to contact them for 2 months telling them my equipment wasn't working.Since my contract was up I just wanted to cancel the system. First it is impossible to get a hold of anyone. After a month of trying to talk to a real person with no luck I...
Read more
2.7
Product
Protect America Customer Care
I liked
  • Easy installation good customer service at first
I didn't like
  • No one answers phone or you get redirected
  • Too much wasted time trying to cancel
  • Cancellation process
#995557
Reply to reviews
Dear Sir, I had ordered a new sensor to be programmed into my panel box, and one of your agents helped me with that and when it came to testing my sensors out, he became agitated with me and hung up the phone on me.As a result, he left my system on TEST MODE. I had to...
Read more
4.0
Product
Protect America Customer Care
I liked
  • Equipment
I didn't like
  • Customer service agents
#990186
Reply to reviews
I start it My contract with protect America 4 years ago, since I sign up with them, my alarm had never work. call several times trying to get support and never got it. they were trying to charge me to send a technician to look and try to help me install this correctly....
Read more
1.0
Product
Protect America Customer Care
I liked
  • Worse company
I didn't like
  • I paid for 28 months and they refused to let me cancell
#985089
Reply to reviews