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Protect America has been the worst Alarm Company I have ever had. I should have cancelled the day the alarm equipment showed up when nobody could be found to install it!!!! When I called into their support line they said they would teach me how to install it over the...
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1.3
I didn't like
  • If your wrong admit it
  • Anything about their company
  • Cancelation process or customer service
#1331295
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protect America, I had a one year service contract when it was finish I was called to add another year and was given a $ 50,00 gift card.. now they are saying I signed up for 3 years now I know what they said and they also said I signed on the phone like *** I did this...
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#1306222
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Protect America will continue charging you after you have terminated the "service," even in writing. When you attempt to rectify with their customer service, they transfer you multiple times and leave you on hold for over 30 minutes or until you just hang up. They are...
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1.0
I didn't like
  • Quality of the product
  • Make you wait for support service
  • Cancellation procedure not clearly informed and lousy service
#1301918
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Unethical company with illegal business practices. Their "service" causes penalties from the False Alarm government agency. When you try to cancel, both on hold for more than an hour on their "Customer Service" line of 877-467-4570, and in writing via email, they...
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1.0
I didn't like
  • Too much wasted time trying to cancel
  • Make you wait for support service
  • Quality of the product
#1300871
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Protect America - Terrible company

This is the worst company to get canceled! The jack you around and lie to you! I’m about ready to get my attorney involved! They refuse to stop billing me or to cancel my service. My contract was up months ago! Do not use them! Horrible customer service! Thieves if you ask me!
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1298477
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Protect America - Calls

They kerp calling but when i answer nobody speaks
#1291138
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called customer service explain to them I no longer need their service. But they continue to send be a bill every month. I was a loyal customer for several years but now I'm retired. I live alone and seldom leave my residence. called the office to explain why I no...
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1.0
I didn't like
  • Cancelation process or customer service
  • Long term customer
  • Unable to cancel
#1277436
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Beware before giving them your ACTUAL website for a quote. They have called me 32 times and I have not answered once (3 times a day on weekdays and at least 1 time a day on weekends and holidays). classic robocalling Borderline Harassment. Extra words to make the...
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#1266765
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today,protect america said i signed a electronic contract, i don,t even know how to do that, being 80 years old..my question to them is why would i do thAT, im very ill i would have never signed a contract for 3 years. that's plain stupid.they have been so rude...
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1.0
I didn't like
  • Very rude and cold blooded
  • Cancellation policy
  • Customer service
#1263708
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Contact Protect America

Mailing Address:
Protect America
3800 Quick Hill Rd Building 1-100
Austin, Texas 78728
United States
Phone:
(800) 951-5111
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Protect America Products and Services

I got the service in Virginia in 2013. Loved it. Worked great. After my father in law passed we moved the service to South Carolina where it no longer worked. Multiple false alarms, sending our police to the home constantly. I called them at one point because the box...
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FrizzyBumbleBee
FrizzyBumbleBee

they are threating me alsov they wont work with and will not let you cancel the cotract.. time for a attorny who i would rather pay

1.0
#1260912
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