today,protect america said i signed a electronic contract, i don,t even know how to do that, being 80 years old..my question to them is why would i do thAT, im very ill i would have never signed a contract for 3 years. that's plain stupid.they have been so rude...Read more
I didn't like
- Very rude and cold blooded
- Lie to you to get you to sign up
- Too much wasted time trying to cancel
I got the service in Virginia in 2013. Loved it. Worked great. After my father in law passed we moved the service to South Carolina where it no longer worked. Multiple false alarms, sending our police to the home constantly. I called them at one point because the box...Read more
The only reason I went to this company was that there is no initiation fee. I have 37 windows and 2 doors wanted to secure (to prevent my 3 teenager boys sneaking out). They gave 22 sensors for free, which was not enough but more than any other companies provided....Read more
- 1 out of 4 csrs who was really nice
I didn't like
- Quality of the product
Protect America - I do not like being lied to.
After being lied to and speaking with another associate and being offered 100$ to make the situation “Right”. I knew doing business with a company like this for three years is not something I wish to do.
They oversell, lock you into a contract for approx 2000 dollars for a useless pretty much product , thier product is horrible, long wait times to get customer service doesn’t work if no WiFi , they call the police if they can’t get ahold of you. You can’t contact them...Read more
Protect America - Nightmare
Nightmare Had it since November and it’s been a total nightmare does anyone know how I can get out of this
Protect America - Horrible
Was told i can cancel anytime and i go to cancel and im put on hold for almost an hour then im told its impossible to cancel till 2020. Im locked at my low price and cant cancel tbe agreement. Its bull.... They need to do this because if they didnt they wouldnt have clients.
Protect America - Horrible!!
With all of these terrible reviews, how is this company still in business?? My husband was told by the sales rep that he could cancel anytime. Now being told that canceling is not an option. Terrible customer service. And It seems they’re ripping a lot of people off. Hundreds of complaints on multiple websites, including bbb and consumer affairs, Yelp. How is this business not shut down?
I had called to cancel my service on October 10th. Protect America told me their direct customer service does not handle that and that I had to be transferred to another party (with no contact information, supervisor name, and/or phone number) which took over 30...Read more
Had a fire in March, total loss. Asked Protect America to suspend payments until house was rebuilt and put payments on back end of contract. They said they would suspend 4 payments but only if I agreed to a two year extension. It took 6 months to rebuild , first week...Read more
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