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called customer service explain to them I no longer need their service. But they continue to send be a bill every month. I was a loyal customer for several years but now I'm retired. I live alone and seldom leave my residence. called the office to explain why I no...
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1.0
I didn't like
  • Cancelation process or customer service
  • Unable to cancel
  • Long term customer
#1277436
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Beware before giving them your ACTUAL website for a quote. They have called me 32 times and I have not answered once (3 times a day on weekdays and at least 1 time a day on weekends and holidays). classic robocalling Borderline Harassment. Extra words to make the...
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#1266765
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today,protect america said i signed a electronic contract, i don,t even know how to do that, being 80 years old..my question to them is why would i do thAT, im very ill i would have never signed a contract for 3 years. that's plain stupid.they have been so rude...
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1.0
I didn't like
  • Customer service
  • Lie to you to get you to sign up
  • Very rude and cold blooded
#1263708
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I got the service in Virginia in 2013. Loved it. Worked great. After my father in law passed we moved the service to South Carolina where it no longer worked. Multiple false alarms, sending our police to the home constantly. I called them at one point because the box...
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FrizzyBumbleBee
FrizzyBumbleBee

they are threating me alsov they wont work with and will not let you cancel the cotract.. time for a attorny who i would rather pay

1.0
#1260912
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The only reason I went to this company was that there is no initiation fee. I have 37 windows and 2 doors wanted to secure (to prevent my 3 teenager boys sneaking out). They gave 22 sensors for free, which was not enough but more than any other companies provided....
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2.0
I liked
  • 1 out of 4 csrs who was really nice
I didn't like
  • Quality of the product
#1255499
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Protect America - I do not like being lied to.

After being lied to and speaking with another associate and being offered 100$ to make the situation “Right”. I knew doing business with a company like this for three years is not something I wish to do.
#1249136
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They oversell, lock you into a contract for approx 2000 dollars for a useless pretty much product , thier product is horrible, long wait times to get customer service doesn’t work if no WiFi , they call the police if they can’t get ahold of you. You can’t contact them...
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#1227858
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Protect America - Nightmare

Nightmare Had it since November and it’s been a total nightmare does anyone know how I can get out of this
#1163990
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Protect America - Horrible

Was told i can cancel anytime and i go to cancel and im put on hold for almost an hour then im told its impossible to cancel till 2020. Im locked at my low price and cant cancel tbe agreement. Its bull.... They need to do this because if they didnt they wouldnt have clients.
#1156204
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Contact Protect America

Mailing Address:
Protect America
3800 Quick Hill Rd
Austin, Texas 78728
United States
Phone:
(800) 951-5111
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Protect America Products and Services

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Protect America - Horrible!!

With all of these terrible reviews, how is this company still in business?? My husband was told by the sales rep that he could cancel anytime. Now being told that canceling is not an option. Terrible customer service. And It seems they’re ripping a lot of people off. Hundreds of complaints on multiple websites, including bbb and consumer affairs, Yelp. How is this business not shut down?
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1156201
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