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So many issues from the beginning, misleading and bad communication. They are misleading and have lack of care for customers. they will not let me cancel and will not lower payment even though faulty equipment and inability to problem solve. I signed up for a year, now...
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1.2
I liked
  • Self install
I didn't like
  • Lie to you to get you to sign up
  • Unable to cancel
  • Cancellation was not what i was told
#1378613
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My system has never been installed as I was misled as it is self installed by customer and I am handicapped senior and unable to install. All the ad for the system only said there is no charge for installation. My system has never been fully installed yet they want me...
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1.3
I didn't like
  • Anything about their company
#1361327
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I purchased a Medalert and security system for my dying mother in 2012 from Protect America. My mother died in October, 2012. Sent her death certificate pretty promptly. They have continued to charge me for the alert for my cremated mother, just informed me that she...
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1.0
I liked
  • Stay away
I didn't like
  • Unable to cancel
  • Online or telephone
  • Are a scam
#1347573
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Protect America has been the worst Alarm Company I have ever had. I should have cancelled the day the alarm equipment showed up when nobody could be found to install it!!!! When I called into their support line they said they would teach me how to install it over the...
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1.3
I didn't like
  • Anything about their company
  • Cancelation process or customer service
  • If your wrong admit it
#1331295
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protect America, I had a one year service contract when it was finish I was called to add another year and was given a $ 50,00 gift card.. now they are saying I signed up for 3 years now I know what they said and they also said I signed on the phone like *** I did this...
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#1306222
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Protect America will continue charging you after you have terminated the "service," even in writing. When you attempt to rectify with their customer service, they transfer you multiple times and leave you on hold for over 30 minutes or until you just hang up. They are...
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1.0
I didn't like
  • Lie to you to get you to sign up
  • Make you wait for support service
  • Cancellation procedure not clearly informed and lousy service
#1301918
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Unethical company with illegal business practices. Their "service" causes penalties from the False Alarm government agency. When you try to cancel, both on hold for more than an hour on their "Customer Service" line of 877-467-4570, and in writing via email, they...
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1.0
I didn't like
  • Too much wasted time trying to cancel
  • Cancelation process or customer service
  • Quality of the product
#1300871
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Protect America - Terrible company

This is the worst company to get canceled! The jack you around and lie to you! I’m about ready to get my attorney involved! They refuse to stop billing me or to cancel my service. My contract was up months ago! Do not use them! Horrible customer service! Thieves if you ask me!
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1298477
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Protect America - Calls

They kerp calling but when i answer nobody speaks
#1291138
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Contact Protect America

Mailing Address:
Protect America
3800 Quick Hill Rd Building 1-100
Austin, Texas 78728
United States
Phone:
(800) 951-5111
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Protect America Products and Services

Similar to Protect America

called customer service explain to them I no longer need their service. But they continue to send be a bill every month. I was a loyal customer for several years but now I'm retired. I live alone and seldom leave my residence. called the office to explain why I no...
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1.0
I didn't like
  • Unable to cancel
  • Long term customer
  • Cancelation process or customer service
#1277436
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