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Protect America - Nightmare

Nightmare Had it since November and it’s been a total nightmare does anyone know how I can get out of this
#1163990
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Protect America - Horrible

Was told i can cancel anytime and i go to cancel and im put on hold for almost an hour then im told its impossible to cancel till 2020. Im locked at my low price and cant cancel tbe agreement. Its bull.... They need to do this because if they didnt they wouldnt have clients.
#1156204
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Protect America - Horrible!!

With all of these terrible reviews, how is this company still in business?? My husband was told by the sales rep that he could cancel anytime. Now being told that canceling is not an option. Terrible customer service. And It seems they’re ripping a lot of people off. Hundreds of complaints on multiple websites, including bbb and consumer affairs, Yelp. How is this business not shut down?
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1156201
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I had called to cancel my service on October 10th. Protect America told me their direct customer service does not handle that and that I had to be transferred to another party (with no contact information, supervisor name, and/or phone number) which took over 30...
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#1155882
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Had a fire in March, total loss. Asked Protect America to suspend payments until house was rebuilt and put payments on back end of contract. They said they would suspend 4 payments but only if I agreed to a two year extension. It took 6 months to rebuild , first week...
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1.7
#1154750
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When I relocated to a rental property in April 2016, I decided to get an alarm since rental property did not have one. I wasn't sure how long I would rent, but the self install system sounded pretty simple. Well fast forward, life happens and I needed to move 18months...
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1.7
I liked
  • Self install
I didn't like
  • Call customer service every 30days to maually test each zone
  • Cancellation policy
#1130094
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they do not let you cancel! Do not sign up. They are liers! Protect America is a nightmare! They make it extremely high to cancel even after contract is over. Be aware! Do not sign up with this company! they do not let you cancel! Do not sign up. They are liers!...
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1.0
I liked
  • Stay away
I didn't like
  • Cancellation policy
#1128266
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They are trying to enforce a policy that I did not sign. Their system has too many ways that it can be beaten by a person with a little knowledge. To my knowledge they offer no in home service. I have tried numerous times to cancel the policy. I was told that it ended...
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2.4
I liked
  • Cheap system
I didn't like
  • Fauldant signing of policy
#1121353
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Thought this nightmare was over a year ago, my exwife told me they've been taking the fees put of a savings account for over a year. I contacted them they told me the services were never canceled. Also the account is in the rears and has neen turned over to...
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#1114328
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Contact Protect America

Mailing Address:
Protect America
3800 Quick Hill Rd
Austin, Texas 78728
United States
Phone:
(800) 951-5111
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Protect America Products and Services

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Protect America - No customer support after 8.00pm

I have security monitoring with protect America. I tried to contact customer support after 8 pm. Today(10/1/17).recorded message said customer support is closed. I have an issue with my security system and i am trying to get it resolved. This is a serious safety issue as far as i am concerned.
2.2
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1109049
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