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I had called to cancel my service on October 10th. Protect America told me their direct customer service does not handle that and that I had to be transferred to another party (with no contact information, supervisor name, and/or phone number) which took over 30...
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#1155882
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Had a fire in March, total loss. Asked Protect America to suspend payments until house was rebuilt and put payments on back end of contract. They said they would suspend 4 payments but only if I agreed to a two year extension. It took 6 months to rebuild , first week...
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1.7
#1154750
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When I relocated to a rental property in April 2016, I decided to get an alarm since rental property did not have one. I wasn't sure how long I would rent, but the self install system sounded pretty simple. Well fast forward, life happens and I needed to move 18months...
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1.7
I liked
  • Self install
I didn't like
  • Cancellation policy
  • Call customer service every 30days to maually test each zone
#1130094
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they do not let you cancel! Do not sign up. They are liers! Protect America is a nightmare! They make it extremely high to cancel even after contract is over. Be aware! Do not sign up with this company! they do not let you cancel! Do not sign up. They are liers!...
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1.0
I liked
  • Stay away
I didn't like
  • Cancellation policy
#1128266
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Protect America - Bad, worse company to deal with.

They are trying to enforce a policy that I did not sign. Their system has too many ways that it can be beaten by a person with a little knowledge. To my knowledge they offer no in home service. I have tried numerous times to cancel the policy. I was told that it ended in Sept so I paid until them, when I called to cancel in Sept I was told it was July. Do they just changes dates or are their people not well trained. I won't use the word I would like to use. DO NOT USE !
2.4
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
I liked
  • Cheap system
I didn't like
  • Fauldant signing of policy
#1121353
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Thought this nightmare was over a year ago, my exwife told me they've been taking the fees put of a savings account for over a year. I contacted them they told me the services were never canceled. Also the account is in the rears and has neen turned over to...
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#1114328
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Protect America in Orlando, Florida - No customer support after 8.00pm

I have security monitoring with protect America. I tried to contact customer support after 8 pm. Today(10/1/17).recorded message said customer support is closed. I have an issue with my security system and i am trying to get it resolved. This is a serious safety issue as far as i am concerned.
2.2
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1109049
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Vickie Kahill account number 339355 please cancel my service please cancel my service I have been trying for two years that cancel your *** service it was so bad I had to take out a Nother security system which is a whole lot better haven't had a bit of trouble out of...
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1.0
#1100713
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Seriously bad bad company - equipment very poor and will not work in many homes. They start clock upon shipping and won't let you out of contract no matter how many times they send you more bad equipment. Why not send "the good stuff" first time around? Because that...
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#1092176
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Protect America took over my old wired system from ADT, which worked out for about 6 years. I mean I guess it worked out. I never had a break in. I did, however, have a number of instances where the alarm went off because I set it off by accident, howled for more than...
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1.3
#1088759
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